Delivery Policy

We deliver flowers and other gifts to all the cities in the San Francisco South Bayarea and San Jose Silicon Valley. We guarantee same-day delivery within 3 to 5 hours for all orders placed before 2 p.m. PST, except Sunday. Late delivery hours are also available, but are limited to only home addresses. The variety of available flowers, and other accessories may be limited at that time to current inventory in stock. The latest possible delivery time is 7 p.m.

For funeral or sympathy orders, please note the following schedule:

• For Monday morning delivery, orders must be received no later than Saturday at 12 noon in the recipient's time zone.

• For morning delivery on Tuesday through Saturday, the order must be received no later than 3 p.m. on the day before, in the recipient's time zone.

• For afternoon delivery on Monday through Saturday, the order must be placed with a 4-hour lead-time, but no later than 2 p.m. local time.

Exotic Flowers and Plants. Due to the potential for limited availability of some exotic flowers and plants, only next day delivery can be offered. Delivery is available Monday through Saturday.

• A local delivery fee based on the delivery zip code will be added to each order, for each address.

Substitution Policy

Substitutions may be necessary to ensure that your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item.

Flowers: In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but we may substitute another color. If the floral container shown online is not available, a container of similar beauty and value will be used.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute another color if your first choice is unavailable. If the plant container shown online is not available, a container of similar beauty and quality will be used.

Refund, Replacement, and Cancellation Policy


If you are not satisfied with the purchased product, please notify us within 3 days of the receipt of your order. We will send a replacement, or we will refund the full purchase price, as long as the recipient returns the original product to the florist who made the delivery.

Late Payment Policy


The customer shall pay Flowers and Balloons by Anna a late charge fee, if he/she fails to pay for the provided services in full within 5 business days after the date of the service. The late charge shall be $15.00 plus 15% from the total amount per month that the service continues to be unpaid including the first month from the date of service.

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